FAQ

General FAQ

What is the last day you'll be shipping orders for delivery before Christmas?

Any order placed before 3:00pm EST on Thursday, December 20th will ship the same day. If you elect FedEx Overnight as your shipping method on the 21st, you will receive your order before Christmas. Note that we do not offer Saturday delivery.

What is your last ship date of the year?

Any orders that we receive before noon EST on Friday, December 21st will ship this year. Orders placed after noon on December 21st will ship when our office reopens on Thursday, January 3, 2013.

 

Magic Wand FAQ

Are there more than four designs of Magic Wands?

Not at this time. We do have plans to introduce three additional designs for the 2013 Christmas season.

 

Website FAQ

What if I want to update my profile?

After you log into the website with your existing email address and password, move your mouse over the "Home" link and select "Register My Magic Wand". That option will allow you to update your information. Note: You may change your email address in this section; however, your username will always be original email address you used to create your account.

What if I can't log in to the website?

Make sure you have attempted to have your password sent to you by clicking here. If you continue to have trouble, please send an email to webmaster@ChristmasWeb.com with your full name, postal code, email address as well as your elf's name and we will help you.